General Terms and Conditions
for Accommodation Services

General Terms and Conditions for Accommodation Services in the Hotels of Hotel Knöpel in Wismar

1. scope of application

These terms and conditions apply to all accommodation contracts in the Ostsee Hotel Dienstleistungs GmbH.
All agreements between the hotels and the other party to the contract ( Accommodation Guests ) shall be recorded in writing.
The written form is also present if the correspondence has taken place via email, fax, reservation form of the websites. The other party to the contract must provide his name, forename and full address.
The terms and conditions of the contractual partner shall not apply.

2. general part

The place of jurisdiction and performance shall be the Hanseatic City of Wismar.
Our prices are subject to change and non-binding. Orders, reservations and additional agreements become binding for us only after written confirmation by the guesthouses.
We shall only pay damages in cases of intent and gross negligence in the event that we fail to fulfil our contractual obligations, including cases of incapacity, impossibility or default. Our possible liability is limited to 10% of the value of the relevant part of our performance.
Counterclaims can only be offset against our payment claims if the counterclaim has been acknowledged by us or has been legally established. Rights of retention against us are excluded to the extent permitted by law.

3. special part

The guest accommodation contract ( rental contract ) is concluded as soon as the room has been ordered or confirmed or made available.
The conclusion of the guest accommodation contract ( rental contract ) obliges the contracting parties to fulfil the contract, regardless of the duration of the contract. The contract cannot be unilaterally terminated. Option dates are binding for both partners.
The customer or visitor bears the sole liability risk for objects or materials that he has left in generally accessible rooms of the hotels. Liability can only be assumed in the room if the personal belongings of the customer are actually required at the time of use of the room. No liability is assumed for valuables, jewellery, cash etc. .
Reserved hotel rooms are available for the guest from 2 p. m. on the day of arrival until 11 a. m. on the day of departure. The service recipient does not acquire any entitlement to the provision of specific rooms. Should agreed rooms not be available, for whatever reason, we are obliged to provide an equivalent replacement also outside the house, as far as this is reasonable.
In the case of change or cancellation of reserved rooms, an invoice will be issued:
Cancellation between the 21st and the 10th day before: 10% of the ordered service; minimum 10,- €
Cancellation between the 10th and the 3rd day before: 30% of the ordered service
Cancellation within 48 hours before arrival: 50% of the ordered service.
Room bookings not cancelled will be charged at 100%.

The cancellation fees will be reduced by the amount of the accommodation that can be obtained by the subletting of the cancelled rooms on the date ordered.

Arrival times:
Daily from 2 pm to 10 pm. (Special agreement possible)